Information for Patients
You Are Responsible For:
- Always treating our practice team with courtesy and respect.
- Arrive early or on time for your appointment.
- Following your dental professionals’ advice on how to prevent decay, gum disease and other oral health conditions.
- Paying your account on time.
- If required, bringing proof of NHS exemption entitlement, (the NHS will apply a minimum fine of £100 for false claims). This is your responsibility, not our team.
- Giving at least 24 hours’ notice if you have to cancel an appointment. Repeated short notice cancellations will led to de-registration.
- Attending for the advised recall examination periods to maintain your position at the practice. Failure to return to see us for longer than 2 years can also lead to de-registration.
- Inform our team if your weight is above 21 stone as our dental chairs cannot take weight above this limit and could result in a serious injury to yourself or a member of our team due to equipment failure.
- Keeping mobile phones on silent while in the practice. Recording our team is prohibited.
Our Dentists:
- Dr Asieh Ghasemi
- Dr Victoria Duff
- Dr Uzman Haq
- Dr Teresa Day
- Dr Dennis Aydan
Our Hygienists:
- MS Kellie Bond
- Ms Fiona Eaton
- Mr George Emmanuel
Your Information:
We take confidentiality seriously and all data regarding a patient is treated with the strictest confidence and in accordance with our legal obligations. If you would like a copy of our data privacy policy, please contact our reception team or visit our website.
Feedback and Comments
We will ask you for your feedback and comments in the practice or via email. This allows us to improve our services & processes for all our patients. Please inform our team if you do not wish to be included in our patient surveys or you wish to change your marketing preferences.
Cancellations and Missed Appointments:
Hygiene Appointments either missed or cancelled without 48 hours’ notice will always incur a fee of £20 per session.
- Basic details, such as address, date of birth, next of kin.
- Details and clinical records about your dental treatment, health history and medical treatment.
- Records of medicines you have been prescribed by your dentist or another qualified prescriber.
- Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.
- If you miss or cancel without 24 hours’ notice, two appointments, we may no longer be able to offer you any further appointments.
Payments:
We accept all cash/debit cards.
We accept credit card except American express or cheques.
Refunds:
Need to be requested in writing. Refunds can take 14days to process and will be in the form of a cheque, which must be collected in person.
Continuation of Care
NHS Dental service is about Prevention and Continuity of Care. For us to be able to provide our NHS patients with such, we require all our patients to comply with our regular check up intervals set out by their dentists. Failing to do so could result in us not being able to keep your NHS position at the practice.
Emergency Care:
During practice hours we endeavour to see our patients who have a dental emergency within 48 hours. Please call the practice and your problem will be triaged by our team. Outside of practice hours please see our website, use our automated telephone system or call the NHS helpline 111 for details.
Violence & Behaviour
If a patient is abusive or violent towards any member of our practice team, the treatment will be terminated and the police will be informed. The local NHS team may also be informed.
Complaints:
For Private & NHS treatment please contact the Practice Manager in the first instance by Phone, Post or Emailing [email protected], stating the nature of the complaint where we will endeavour to resolve it as soon as we are able to.
If there is no satisfactory outcome then you can contact the following regulatory bodies as stated in our Complaints Procedure which is available on our Website and in Reception.
For NHS treatment you can make a complaint to NHS services by emailing NHS England: england.contactus@nhs. net or telephone 0300 311 2233. If you are still unhappy about your NHS complaint, you can contact the Parliamentary Health Ombudsman: please call 0345 015 4033 or visit www.ombudsman.org.uk.
For private dental treatment you can contact the GDC private dental complaints service by calling 0845 612 0540 or visiting www.dentalcomplaints.org.uk. You can contact the Care Quality Commission by calling 03000 61 or visit www.CQC.org.uk. The General Dental Council is responsible for regulating all dental professionals; you can contact them on [email protected] or by calling 0845 222 4141.
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THANK YOU
We would like to you thank you for reading this information page and entrusting us with your dental health needs. If you have any further questions please contact our reception team.
